Chief Minister’s Grievance Cell has been upgraded to a call centre making it accessible to the people globally through internet under the URL,www.jkgrievance.nic.in. The people can now register their complaints online from any part of the world through the above URL round the clock.
The cell which is connected with 120 Community Information Centre (CIC) in as many Rural Development Blocks, is presently receiving complaints through these CICs and through toll free number 18001807003 from 9:30 am to 5:00 pm on all working days.
The complaints received in the cell are being segregated, analyzed and transferred to the concerned departments for reply/action within five days. The reminder for the pending complaints to the concerned is being communicated every Monday.
As many as 1465 complaints have been registered in the grievance cell since its launch by the Chief Minister Omar Abdullah on September 4, 2009. Of these about 400 complaints have been disposed off and the action taken conveyed to the concerned, while as action taken on rest of complaints is in various stages of progress and receiving of reply from various government departments. However, the requests regarding the employment and transfers are not entertained in the cell and people have been asked not to make any such requests.
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